Frequently Asked Questions

Find Answers To All Your Questions

About Jelly Dreams

Shipping

Return & Exchange

What brands do Jelly Dreams carry?

We proudly offer a selection of stylish and comfortable footwear from three top brands:

  • Melissa
  • Zaxy
  • Ipanema

Is Jelly Dreams an authorized dealer for these brands?

Yes, we are an official authorized seller of Melissa, Zaxy, and Ipanema in Indonesia.

We're listed as one of the authorized dealers on Melissa Indonesia's Official Website on Melissa Indonesia's Official Website, ensuring you're getting authentic products when you shop with us.

Where is Jelly Dreams located?

We are based in Bali, Indonesia, but we’re an online-only store, serving customers across the entire country. No matter where you are in Indonesia, you can shop with us and have your fabulous footwear delivered right to your doorstep!

What shipping methods do Jelly Dreams offer?

We offer shipments across Indonesia.

We provide a variety of shipping options for your convenience:

  • Regular: Delivery in 3-5 business days

  • Express: Delivery in 1-2 business days

  • Same Day Delivery: Available for areas within Badung & Denpasar, Bali only

Are there any cut-off times for orders?

Yes, please be aware of our cut-off times for processing:

  • Regular & Express: Orders placed after 01:00 PM WITA will be processed the next business day.

  • Same Day Service: Orders placed after 12:00 PM WITA will be processed the following day.

Do you ship on Sundays or public holidays?

We do not ship on Sundays or public holidays.

Orders placed on these days will be processed on the next business day.

What is Jelly Dream’s return/exchange policy?

We accept returns or exchanges within 3 days of receiving the products.

Please ensure that:

  • Product tags are still intact

  • The items are unused

  • The original packaging is included

**Sale items cannot be returned or exchanged.

How do I return or exchange my product?

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team on WhatsApp within 3 days of receiving your item(s). Provide your order information and details of the items you'd like to return or exchange.

  2. Approval: Once your request is received, we’ll review your case and confirm the return/exchange eligibility.

  3. Return Shipping: You will be provided with the return address and any additional instructions if necessary. The customer is responsible for return shipping fees unless the item is damaged or defective.

  4. Processing: Once the returned item is received, we will process your return or exchange within working days (Monday-Friday).

How should I pack my return?

To ensure your return is processed smoothly, please follow these guidelines for packing:

  • Repack the item in its original packaging (including any tags, labels, & original box or bag).

  • Ensure the product is unused and in resalable condition.

  • Seal the package securely to avoid damage during shipping.

  • Include your order name and shipping information (address and contact details) inside the package.

  • Contact our customer service team on WhatsApp to inform us of your return. Please provide your order details, including the tracking number, if applicable.

Can I return sale items?

Unfortunately, sale items cannot be returned or exchanged.

Please review your order carefully before purchasing discounted products.

Will I receive a refund for my return?

We do not offer refunds for returns or exchanges.

However, we are happy to provide an exchange for any returned items.

This allows you to choose something else from our store of equal or greater value.

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