Return & Exchange Policy

Returns or exchanges must be requested within 3 days after the order is received.
Requests made after this period cannot be processed.
Sale/discounted items cannot be returned or exchanged under any circumstances.
Items must be in 100% brand new condition, including:
- Tags still attached
- Unused, unworn, undamaged, and unmarked
- Complete original packaging, including box, plastic, protective materials, and any gifts or inserts
Jelly Dreams reserves the right to decline returns/exchanges if the item does not meet these conditions.

Customers must provide a complete unboxing video to be eligible for any return or exchange.
The video must begin before the package is opened, clearly showing the package in unopened condition, and continue without pauses, cuts, or edits.
Videos submitted after the package has already been opened cannot be accepted.

Contact Jelly Dreams Customer Service via WhatsApp at +62 8195051083 for the fastest response.
Provide:
- Order number
- Customer name
- Item to be returned or exchanged
- Reason for return/exchange
- Unboxing video (required) and any additional photos/videos if requested
Our team will review your submission and confirm whether the return/exchange can be processed.
Please do not ship or submit any item before receiving our approval.

If approved, we will share the return instructions via WhatsApp.
Return shipping costs are the customer’s responsibility, unless the error is from Jelly Dreams (e.g., wrong item/size sent).
After the item is received and inspected, the exchange process will proceed.
If the requested replacement is unavailable, an alternative item of equal value will be offered.

We do not offer refunds; only exchanges are available, depending on item eligibility and stock availability.
Final eligibility decisions for returns/exchanges are made solely by Jelly Dreams Indonesia.